Steelwork contractor completes ten-year global digitisation drive

William Hare has moved all of its quality, safety and operations from paper-based processes to a single connected digital system, after a ten-year digitisation drive with the platform SafetyCulture.

The company estimates that since introducing the mobile-first SafetyCulture platform, it has conducted more than 180,000 inspections and saved one million sheets of paper. It has managed to standardise most processes through more than 500 templates logged on the platform.

Mike Buckley, William Hare’s Quality Assurance Manager, said: “Over the years, we were producing thousands of inspections, each one requiring manual write-up, scanning, filing and follow-up – which was inefficient and wasting so many pieces of paper.”

“But the bigger issue was data sat in handwritten forms, spreadsheets and filing cabinets. A lack of real-time visibility meant there was no way to spot patterns. With everything digitised we’re now far more responsive to putting corrective actions in place and preventing recurrence.”

Having digital records has also significantly improved safety, enabling William Hare’s SHE teams to conduct weekly inspections, environmental inspections, pre-use equipment checks and incident reporting.

Dawn Simmonite, Safety, Health and Environmental Manager at William Hare, said: “As soon as an incident has occurred on-site, the site management completes a first response report. We get an alert and can respond straight away – it’s our golden hour ticket.”