Leading structural load bearing insulation manufacturer Schöck has developed a package of method statements that are totally pictorial.
The instructions, which are available for every product in the Schöck Isokorb range, feature the character ‘Ebi’, who is the company’s web mascot. He carefully guides the user through the correct installation procedure on a step-by-step basis, using simple graphics.
The company said during an international customer survey it discovered that due to the number of migrant workers being employed on European construction sites, language difficulties were resulting in on-site communication problems affecting correct product installation.
Michael Currier, Managing Director for Schöck said: “The reaction has been really positive. This simple solution helps avoid basic installation errors and the efficiencies gained on so many sites can only be beneficial to both contractors and ourselves.”Ö